To take time off from sending intervention messages, you must add an absence in advisor web.

This can be for sickness or holiday, including bank holidays. Bank holidays or festive periods, are not automatically booked off - you will need to create this absence yourself. Coaches may choose to work on these days.

⚠️ Creating an absence does not remove ‘free’ slots from your google calendar, or affect any booked ICs. You are responsible for ensuring that these slots are removed in the correct way.

By creating an absence, you will move ALL interventions forward by the number of days you book off. This includes members who were not due interventions during your absence. The reason for this is to keep the same split of members across your week.  

To create your absence:

  1. Homepage (Click on the orange Liva logo in the top left corner if you are not there already)
  2. Click on your profile picture in the top right corner
  3. Click - “My Account”
  4. Click on the tab absence
  5. Click Add absence
  6. Chose type of absence (Vacation, Sickness, other)
  7. Select the correct partners/ programmes that this absence will apply to
  8. Chose dates
  9. Click save

You are now able to see upcoming absence. You can edit/remove the absence if you click on the three dots next to the upcoming absence and click edit or delete.

You can choose to create the absence for all partners that you coach on, or for individual partners.

⚠️ If you wish to keep your interventions on the exact same days of the week as they are currently, you will need to book a full week’s absence.

Further help: