On the first day of each month, health coaches should download their previous month's worklog from Liva and send it with their invoice for the previous month, e.g. you can submit an October invoice online from 1st November.
Please click on the shared link to find the invoice template and use the one with the correct currency. You can also use your own template as long as all the required information is there.
Invoices must include the correct date and an invoice number, or they cannot be processed by our online accounting software.
The worklog can only be downloaded when the previous month has passed.
Invoices must be saved as a PDF - if not submitted in this format, they will not be approved.
Link to example invoice template:
The example template may not reflect your contracted hourly rate - please review your contract for the correct amount to invoice for. The invoice team will not check that you have used the correct amount.
The invoice should be sent to:
Denmark and the rest of Europe: invoice@livahealth.com
To find your worklog go to:
- Homepage (Click on the orange Liva logo in the top left corner)
- Click on your profile picture in the top right corner
- Click - “My account”
- Your worklog is on the lefthand side.
Learn more Module 8
Upcoming deadlines
The deadlines to have final invoices received are listed below. Your invoice will be approved if the hours match the worklog. The invoices team cannot access online worklogs and cannot answer questions about discrepancies between the two - the invoice will be rejected. You should speak to your senior health coach, or Katie, before the deadline if something is missing or you need to amend something.
The processing date is given below - this is when invoices go to processed by our external accountants. It can take 48 hours for this to be completed.
‼️‼️ For 2025, we have had to allow an extra day for invoices to be approved at the bank level - the deadline days have had to shift as a result of this.
Worklog month | Invoice deadline | Processing date |
|---|---|---|
November 2024 | Monday 2nd December | Tuesday 3rd December |
December 2024 | Tuesday 7th January 2025 | Wednesday 8th Jan 2025 |
January 2025 | Sunday 2nd February | Monday 3rd February |
February 2025 | Sunday 2nd March | Monday 3rd March |
March 2025 | Sunday 6th April | Monday 7th April |
April 2025 | Monday 5th May (BH) | Tuesday 6th |
May 2025 | Sunday 1st June | Monday 2nd June |
You will not receive an email to confirm your invoice is approved - instead payment should be seen as approval.